Happy Customer; profitable business

Happy Customer; profitable business

Happy Customer; profitable business
The successes of all businesses lie in how happy the customers are
to part with their hard earned money, to want the services again
and to recommend the same services to their friends, colleagues
and associates. Sometimes, the service provider isn’t aware that
the customers were not delighted by the services delivered. The
customers also may not want to offend the service provider by
giving negative remarks. Feedbacks channels are very important
to the business and the service provider must accept constructive
feedbacks and criticism by providing exactly the services the
customers are going to be delighted by and not just what the
service provider wants. This helps customers’ retention and
increased market share as a happy customer makes a profitable
business. Business owners must not assume that since the
customers did not remark and are indifferent it is okay to take
their money and leave with with whether or not they liked the
provided services.
They must go the extra mile to find out dispassionately perhaps
through the social media platforms which is catching on very fast
or through some survey feedback now and again with some
rewards to the customers for giving their candid and honest
feedback. This will also help the businesses to improve their
service delivery.
The organization must have a quest all the time, that quest is
how best do we keep our customers delighted and satisfied with
our services? How do we make the customer king in our service
delivery? How do we give the customers red carpet treatment and
make them reach out to their wallets to pay for the services
organizations deliver? How do we make the customers delighted?

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