About Us

Why our Clients love to work with us

Texan Ombuds’ offers effective complaint resolution system, which ultimately is an essential part of our clients’ provision of quality services to their customers both in the public sector, including Government at all levels and the Private Sector/corporate organizations.

The Texan Ombuds’ complaint resolution system is one method of measuring customers’ and our clients’ satisfaction as we provide a useful source of information and feedback for improving our clients’ services.

Intergrity

The Texan Ombuds’ has built a good complaint resolving reputation for itself over the years
and ensures that all resolved complaints are handled dispassionately to the
clients’ satisfaction.

Our Vision
To be a foremost global complaint resolving services provider.

 

Our Mission
To provide most suitable complaint solutions to our clients by ensuring that received complaints are simply resolved.

 

Brand Driver
All complaints simply resolved

 

Neutrality & Impartiality
Texan Ombuds’ is a designated neutral, remains unaligned and impartial yet digs deep to unravel the root causes of complaints and applies lasting solutions in resolving the complaints.

 

Confidentiality
Texan Ombuds’ holds all Clients’ communications in the strictest confidence and will not divulge any information unless given permission by the Client to do so, excepting at instances where such information may pes& imminent risk of serious harm.